Inbound Call Center Services
Our inbound team is trained to handle high-volume Medicare and ACA inquiries with precision, empathy, and compliance. Every call is an opportunity to convert interest into enrollment.
Key Features
- 24/7 availability
- Multi-language support
- CMS-compliant scripting
- Real-time call monitoring
- Automated call routing
Outbound Sales Campaigns
Proactive outreach to targeted demographics using data-driven strategies. Our outbound agents are skilled in warm calling, lead nurturing, and appointment setting for Medicare and ACA campaigns.
Key Features
- Predictive dialing technology
- Demographic targeting
- Script optimization
- A/B testing campaigns
- Performance analytics
Live Call Transfers (Hot Transfers)
The gold standard in lead delivery. Our agents pre-qualify each prospect and transfer them directly to your sales team in real-time, with an average connection latency of just 0.5 seconds.
Key Features
- 0.5s average connection time
- Pre-qualified prospects
- Warm introduction to your team
- Real-time transfer dashboard
- 95% connection rate
Medicare Lead Generation
Specialized lead generation targeting the 65+ demographic for Medicare Advantage, Supplement, and Part D plans. Our agents understand the nuances of Medicare enrollment periods and plan options.
Key Features
- AEP & OEP specialization
- T65 targeting
- Medicare Advantage focus
- Supplement plan expertise
- Dual-eligible identification
ACA Lead Generation
High-volume lead generation for Affordable Care Act plans, focusing on subsidy-eligible consumers during Open Enrollment and Special Enrollment Periods. Maximize your enrollment numbers.
Key Features
- Open Enrollment campaigns
- SEP qualification
- Subsidy eligibility screening
- Multi-state coverage
- Income verification